PLATE 15 OF 20
Market surveillance and corrective action.
What happens when a product is checked, found wanting, or needs corrective action.
Pillar guide
Market surveillance, overview: How authorities check products on the market, and what a manufacturer must be able to show.
Supporting guides
| Guide | What it covers |
|---|---|
| Responding to a surveillance request | A request answered with the right documents, in the right form, without delay or overclaiming. |
| A corrective action plan | Steps from risk identification to action, communication, and verification that the action worked. |
| Recalls and withdrawals | When a product must be withdrawn or recalled, and how the decision is documented. |
| When non conformity is found | Internal discovery, supplier discovery, and surveillance discovery each need the same disciplined response. |
| Cooperation duties across operators | Each operator cooperates within its own duties, and coordination does not remove any duty. |
| Penalties under Article 50 | National penalty rules that apply from 20 October 2026, and why they are national, not uniform. |
| Checks at import | How imported machinery is checked, and what an importer must be able to show at the border and afterwards. |
| Complaints and incident reports | Complaints and incidents as surveillance inputs, and how a manufacturer records and acts on them. |
| Keeping a surveillance ready file | A file organised so a surveillance request can be answered from the index, not reconstructed from memory. |