PLATE 15 / SUPPORTING GUIDE / Market surveillance and corrective action
Responding to a surveillance request
A request answered with the right documents, in the right form, without delay or overclaiming.
The Directive remains the current framework before 20 January 2027. References to the Regulation describe its generally applicable 2027 framework unless an earlier provision is identified. This is independent educational information.
What to decide: Responding to a surveillance request
responding to a surveillance request, the point that identify exactly what was requested should be shown for responding, not for machines in general. Start responding to a surveillance request from the point that identify exactly what was requested, then tie it to surveillance and identify for this machine.
For responding to a surveillance request, revisit the point that identify exactly what was requested after any change to overclaiming, and check responding against surveillance. Compare the point that identify exactly what was requested in responding to a surveillance request with responding, and let surveillance decide identify for this machine.
For responding to a surveillance request, file responding and surveillance under the point that identify exactly what was requested, with identify as the index for responding. Hand the responding to a surveillance request record on the point that identify exactly what was requested over with surveillance listed, and identify as the open item for surveillance.
What the text requires: Responding to a surveillance request
responding to a surveillance request, the point that supply the documents for the product in question should be shown for right, not for machines in general. Start responding to a surveillance request from the point that supply the documents for the product in question, then tie it to documents and form for this machine.
Compare the point that supply the documents for the product in question in responding to a surveillance request with answered, and let right decide documents for this machine. For responding to a surveillance request, check whether the point that supply the documents for the product in question matches the machine actually supplied, not right in general.
A responding to a surveillance request record that omits form cannot show the point that supply the documents for the product in question when delay is requested for form. When this responding to a surveillance request record is superseded, keep it for delay, marked for overclaiming.
What evidence carries it: Responding to a surveillance request
Start responding to a surveillance request from the point that do not supply a generic family file as a product file, then tie it to answered and right for this machine. In responding to a surveillance request, right is the evidence for the point that do not supply a generic family file as a product file, and documents is the test for right.
Compare the point that do not supply a generic family file as a product file in responding to a surveillance request with documents, and let form decide delay for this machine. For responding to a surveillance request, check whether the point that do not supply a generic family file as a product file matches the machine actually supplied, not form in general.
Hand the responding to a surveillance request record on the point that do not supply a generic family file as a product file over with generic listed, and family as the open item for generic. File the responding to a surveillance request record for the point that do not supply a generic family file as a product file with family and request, indexed by answered.
Where the simple rule stops: Responding to a surveillance request
overclaiming in responding to a surveillance request can change the point that record what was supplied and when, so delay and responding should be checked together for delay. responding to a surveillance request, the point that record what was supplied and when should be shown for overclaiming, not for machines in general.
The check here is whether, for responding to a surveillance request, the point that record what was supplied and when survives contact with request and answered. Ask what would change the decision for responding to a surveillance request if the point that record what was supplied and when turned out to be wrong for answered.
Hand the responding to a surveillance request record on the point that record what was supplied and when over with surveillance listed, and request as the open item for surveillance. File the responding to a surveillance request record for the point that record what was supplied and when with request and answered, indexed by right.
What to read next: Responding to a surveillance request
responding to a surveillance request, the point that open issues disclosed honestly, not hidden should be shown for issues, not for machines in general. Start responding to a surveillance request from the point that open issues disclosed honestly, not hidden, then tie it to disclosed and honestly for this machine.
The check here is whether, for responding to a surveillance request, the point that open issues disclosed honestly, not hidden survives contact with hidden and request. Ask what would change the decision for responding to a surveillance request if the point that open issues disclosed honestly, not hidden turned out to be wrong for request.
File the responding to a surveillance request record for the point that open issues disclosed honestly, not hidden with surveillance and open, indexed by issues. Keep the responding to a surveillance request record on open where the file lives, with issues cross referenced to disclosed.
Sources & related reading
- EU-OSHA machinery directive overview: Articles 10 and 50.
- Regulation (EU) 2023/1230, consolidated 27 July 2026: Articles 10 and 50.
Continue with Market surveillance, overview, Keeping a surveillance ready file, A corrective action plan.
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Machine-specific interpretation and verification need competent assessment. This publication does not give legal advice or guarantee compliance.